DAYTON REGIONAL WORKFORCE PORTAL

First-Line Supervisors of Office and Administrative Support Workers

Directly supervise and coordinate the activities of clerical and administrative support workers.

Fast Facts

Hourly Pay
Entry Level: $19.15/hr
Median: $24.84/hr
Experienced: $29.96/hr

Current Employment
2,611 (2016)

Projected Employment
2,748 (2025)

Growth for First-Line Supervisors of Office and Administrative Support Workers

2015 Jobs2025 JobsChange (2015-2025)% Change (2015-2025)
2,5932,7481556.0%

Industries Employing First-Line Supervisors of Office and Administrative Support Workers

IndustryOccupation Jobs in Industry (2016)% of Occupation in Industry (2016)% of Total Jobs in Industry (2016)
Offices of Physicians (except Mental Health Specialists)1555.9%1.7%
Local Government, Excluding Education and Hospitals1294.9%0.8%
Warehouse Clubs and Supercenters1094.2%2.3%
General Medical and Surgical Hospitals963.7%0.5%
Corporate, Subsidiary, and Regional Managing Offices 923.5%1.8%

Occupational Skills

  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.Resolve customer complaints or answer customers’ questions regarding policies and procedures.
  • Resolve customer complaints or answer customers’ questions regarding policies and procedures.Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
  • Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

PARTNERS