Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints
Entry Level: $12.95/hr
Growth for Order Clerks
|2015 Jobs||2025 Jobs||Change (2015-2025)||% Change (2015-2025)
Industries Employing Order Clerks
|Industry||Occupation Jobs in Industry (2016)||% of Occupation in Industry (2016)||% of Total Jobs in Industry (2016)
|General Warehousing and Storage||33||5.2%||1.0%
|Industrial Machinery and Equipment Merchant Wholesalers||24||3.8%||1.7%
|Corporate, Subsidiary, and Regional Managing Offices ||22||3.4%||0.4%
|Telemarketing Bureaus and Other Contact Centers||22||3.4%||1.3%
- Verify customer and order information for correctness, checking it against previously obtained information as necessary.
- Receive and respond to customer complaints.
- Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
- Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
- Obtain customers’ names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.