DAYTON REGIONAL WORKFORCE PORTAL

Order Clerks

Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints

Fast Facts

Hourly Pay
Entry Level: $12.95/hr
Median: $17.08/hr
Experienced: $21.47/hr

Current Employment
635 (2016)

Projected Employment
600 (2025)

Growth for Order Clerks

2015 Jobs2025 JobsChange (2015-2025)% Change (2015-2025)
648600-48-7.4%

Industries Employing Order Clerks

IndustryOccupation Jobs in Industry (2016)% of Occupation in Industry (2016)% of Total Jobs in Industry (2016)
General Warehousing and Storage335.2%1.0%
Mail-Order Houses314.9%9.0%
Industrial Machinery and Equipment Merchant Wholesalers243.8%1.7%
Corporate, Subsidiary, and Regional Managing Offices 223.4%0.4%
Telemarketing Bureaus and Other Contact Centers223.4%1.3%

Occupational Skills

  • Verify customer and order information for correctness, checking it against previously obtained information as necessary.
  • Receive and respond to customer complaints.
  • Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
  • Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
  • Obtain customers’ names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.

PARTNERS