DAYTON REGIONAL WORKFORCE PORTAL

Bill and Account Collectors

Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer’s account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.

Fast Facts

Hourly Pay
Entry Level: $15.99/hr
Median: $19.13/hr
Experienced: $23.16/hr

Current Employment
1,491 (2016)

Projected Employment
1,414 (2025)

Growth for Bill and Account Collectors

2015 Jobs2025 JobsChange (2015-2025)% Change (2015-2025)
1,5291,414-115-7.5%

Industries Employing Bill and Account Collectors

IndustryOccupation Jobs in Industry (2016)% of Occupation in Industry (2016)% of Total Jobs in Industry (2016)
Credit Card Issuing17711.9%13.4%
Real Estate Credit1147.6%7.1%
Offices of Physicians (except Mental Health Specialists)1137.6%1.2%
Corporate, Subsidiary, and Regional Managing Offices 875.9%1.7%
General Medical and Surgical Hospitals714.8%0.4%

Occupational Skills

  • Arrange for debt repayment or establish repayment schedules, based on customers’ financial situations.
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Advise customers of necessary actions and strategies for debt repayment.
  • Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
  • Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.

PARTNERS